TERMS & CONDITIONS
All purchases made by persons under the age of 18 are not permitted in the UK by Vapourohm.
You must be 18 years or older and have a credit card/debit card to buy our products online. We do not sell our products to minors and we reserve the right to cancel any sales transaction when it is thought that the product is being bought for or on behalf of a minor.
You should be fully aware that any data (including but not limited to product descriptions) on this website may not be fully up to date or currently accurate.
We do attempt to maintain all information at an up to date reasonable level but you should not use any of the information as matter of fact or as reliable information. Any information or knowledge gathered from our website should not be used in any way for medical purposes.
If you have any doubts about the medical suitability of any of our products please seek advice immediately from a qualified person such as your local GP.
Vapourohm have not carried out any medical research at this stage and therefore are not qualified to recommend a product's medical suitability for an individual person to use.
Vapourohm are the re-seller of products created outside our control and you take full responsibility for the use of our products regardless of the outcome.
Vapourohm cannot be held responsible at all for any medical issues that may arise from use of our products.
Product pictures may vary from the actual product.
This does not impact your statutory rights.
Warranty & Returns.
We offer a standard 14-day long distance refund as long as the item is in new condition and has not been opened.
or by phone on 01236 779111 or by post to Customer Services,
We are unable to accept warranty claims for atomisers or coils that have been purchased or used for the purpose of ‘sub-ohming’ as this causes a high rate of burn out of atomisers. We recommend that you purchase spare atomisers or coils if you intend to use our products for this purpose.
We will only accept warranty claims for the Aspire CF Tank if this item has been purchased with or following the purchase of the Aspire CF Battery. Use with any other battery, whether or not purchased from us, will void all warranties.
This warranty does not apply to any defect in the Products arising from:
(a) fair wear and tear;
(b) wilful damage, abnormal storage or working conditions, accident, negligence by you or by any third party;
(c) if you fail to operate or use the Products in accordance with the user instructions;
(d) any alteration or repair by you or by a third party who is not one of our authorised repairers; or
(e) any specification provided by you.
Following receipt of your notification of a problem with a Product, you may be contacted by a member of our Customer Services team who will endeavour to resolve the issue if possible. If the problem cannot be resolved by Customer Services, you will be asked to return the Product in question at your cost for inspection and testing. If we agree that the Product is faulty, we will refund or replace the Product.
If you are a consumer, these warranties are in addition to, and does not affect, your legal rights in relation to Products that are faulty or not as described. Advice about your legal rights is available from your local Citizens’ Advice Bureau or Trading Standards office.
Warranties on items such as atomisers and cartomisers / clearomisers are “dead on arrival”. Due to the nature of these items and the semi-disposable association we cannot offer a long warranty on these items. You must inform us within 5 working days if you have received a dead on arrival item so we can provide a replacement. Please note if a refund is required the product must be returned in an unused state and any sealed items must not have the seal broken.
We offer a 28 day replacement warranty on other items such as [but not limited to]: batteries, cases, chargers, etc. Please contact us via email only if you wish to submit a return request. Please provide as much information as possible so that we can deal with your query as quickly as possible. Refunds not covered above are covered by your standard statutory rights as a consumer of goods.
E-cigarette, tank system, variable voltage and other batteries must only be charged with the charging equipment supplied by us and specifically intended for charging the that product as our chargers carry overcharge protection specific to that battery type. In particular adaptors provided for charging other devices (in particular mobile phones) must NOT be used to charge our or any other electronic cigarette batteries.
Batteries should never be left on charge unattended or for an extended period of time.
Batteries should only be charged on a non-combustible surface.
Batteries should not be exposed to any extremes of temperature or to moisture.
Batteries should not be carried loose in pockets or bags where they may come into contact with other metal items. Batteries should be stored and transported in non-conductive containers.
Batteries should be checked for damage prior to charging. A battery showing any signs of damage or which may have been exposed to extreme temperatures or moisture should not be charged but should be safely disposed of.
Whilst every measure has been taken to ensure the safety of our batteries, we cannot be held responsible for any personal injury caused by or attributable to a failure to comply with the warnings and instructions contained in this clause or the instructions provided with the product.
Our cut off time for next day delivery is 12pm Monday – Friday. Orders for next day delivery need to be made before these times to ensure they can dispatched same day.
Orders made after these times will be dispatched the next working day e.g. orders made on Friday after 3pm will be dispatched on Monday.
Occasionally our delivery to you may be affected by an Event Outside Our Control.
If Products are sent by a signed for service (whether Royal Mail or other courier) and no one is available at your address to take delivery, you will be left a card advising of the attempted delivery and how to rearrange delivery or collect your Products. If more than one delivery attempt is made or you do not collect the Products as instructed, the Products may be returned to our premises, in which case, please contact us to rearrange delivery at your cost.
Delivery of an Order shall be completed when we deliver the Products to the address you gave us and the Products will be your responsibility from that time. You own the Products once we have received payment in full, including all applicable delivery charges.
The purchase of products from Vapourohm is governed by these terms and conditions. Please read them before using the site. By accessing the site, you agree to be bound by these terms and conditions.
These terms and conditions do not affect your statutory rights as a consumer.
Our descriptions and pictures on the website are a guide only. We try to give as much accurate information and look of our product to be as truthful a depiction as possible but Vapourohm cannot be held wholly responsible for any minor differences.
This Contract shall be construed and governed in all respects by Scottish Law and all disputes arising under or relating to the Contract shall be the subject of the jurisdiction of the Courts in Scotland to which Vapourohm and the customer hereby submit.
Vapourohm, to the extent allowed by law, will not be held liable or responsible for any direct, indirect or consequential damage or loss arising out of products sold from the site or shop or other referred to items in these circumstances:
1. for losses that were not foreseeable to both parties when the contract was made.
2. for losses that were not caused by any breach on the part of Vapourohm or their suppliers for business losses and/or losses to non-consumers.
All payments must be paid prior to dispatch unless a credit account has been set up and authorised by Vapourohm in which case payment should be made within 14 days from the date of invoicing. Vapourohm has the right to withhold products and suspend further deliveries until the payment/s have been resolved and paid. We accept all major credit and debit cards.
All prices are in pounds sterling and include VAT unless otherwise stated. These prices can be changed and Vapourohm reserves the right to amend prices, without prior notice, at any time. The amendments will only be made prior to an order or contact. Any tax or duty that needs paid will be charged at the current rate at the time of dispatch. All delivery charges and credit card changes are additional.
Vapourohm collects your data lawfully and in accordance to the Data Protection Act 1998. This means we are committed to protecting your privacy and do not pass your information on to any third party without your consent. Your information is used primarily for marketing and advertising and we do not send random emails to personal email addresses (spam). We may use technology such as cookies to improve customer services.
All goods are warranted on delivery to the customer to be of the nature, substance and quality invoiced and to conform in all respects with all the appropriate statutory regulations.
PayPal and WorldPay use state of the art security tools and techniques, both proprietary and unique, to ensure that you are protected against security risks.
These terms and conditions do not affect your statutory rights as a consumer.
Time of Order
Orders received by us before 12pm (GMT) during working days will normally be dispatched on the same day. Working days are Mondays to Fridays except public holidays.
Title to Goods
The property and title of all goods and product will remain that of Vapourohm until full payment has been received. Upon receiving payment, the property and title will pass to the customer.
By accepting these terms & conditions, you consent to Vapourohm contacting you with marketing materials via email. You can unsubscribe from these materials at any time.
Our support team with endeavour to answer online enquiries within 48 hours, although we can usually answer same day or sooner we do not guarantee this especially at weekends and during busy periods.
Copyright 2016 Vapourohm
All images on this website may not be used or copied without the permission of Vapourohm.